Operations Management

netage has its roots in IT operations management and devotes a considerable part of its resources to it. Overall growth in systems, devices, and network components results in increased challenges in event and fault management. In a typical customer situation, netage addresses the issues of:

• no uniform fault management solution,
• •no event correlation, which makes dependencies across events hard to recognize,
• •no process automation,
• •no central access to the existing operations management applications,
• •no uniform architecture,
• no standardized interfaces, and
• •no integration of SLA management in operations management.

Generally, the netage target architecture integrates operations management with service management, as well as, the key business applications. By employing a service-oriented architecture (SOA), netage is able to provide a flexible, adjustable IT architecture which supports distributed data processing.

Since the objective is to integrate all applications into a SOA architecture, IT administrators can quickly be informed about running processes and events. This allows for a fast reaction to deviations and any quality degradations. The level of automation of the operating procedure and the related service quality in operations management can be raised at will.

It is netage’s objective that any new operations mangement system must support the legacy IT environment, as well as any future technological developments, and at the same time, allow for growth in the network infrastructure.